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Customized Cleaning
We offer occasional, weekly, bi-weekly, or monthly service that is tailored to meet
your needs. At the time of your free in-home consultation and service quote, we will create a customized cleaning checklist
for you by adding or subtracting items of your choosing to the following list of basic tasks:
______* Dusting of
walls, ceilings, window sills and baseboards
______* Dusting accessible surfaces and knick knacks, ceiling fans,
and pictures
______* Polishing wood surfaces periodically
______* Vacuuming all floors
______*
Vacuuming upholstery as needed
______* Mopping kitchen and entryways, hand washing bathroom floors
______*
Shaking out and/or vacuuming throw rugs
______*Washing inside of door walls and front door
______*Wiping
switch plates and door knobs
______* Making all beds and changing master bedding (additional beds extra)
______*
Cleaning kitchen countertops
______* Cleaning kitchen appliance exteriors
______* Cleaning inside of microwave
______*
Cleaning stovetop
______* Spot cleaning cabinet fronts
______* Empting all trash cans, replace liners, and
wipe can exterior
______* Cleaning toilet bowl, tank, base, and seat
______* Cleaning showers and tubs
______*
Cleaning bathroom sinks, countertops and cabinet fronts
______* Washing mirrors, and T.V. screens in all rooms, as
necessary
______* Wiping exterior of washer and dryer and cleaning laundry sink
We are also available for
deep cleaning, move in/out cleaning, and organizing.
Pricing
Regularily Scheduled Cleaning: Rates
depend on the size, condition, and location of your home, and begin at a minimum charge of $60. Homes cleaned regularly will
be charged a set rate per visit, so you will always know what the cost of your cleaning will be. The first time we clean your
home the regular rate will apply, plus a $30-$90 additional fee to cover the extra time and deep cleaning that is usually
involved the first visit.
Occasional cleaning or extra tasks: We charge an hourly rate of $30, per cleaning
person. Rates are calculated in 15-minute increments and include drive time (@ $30 per hour). If you are interested in adding
on an extra occasional task to your regular cleaning, such as cleaning out the refrigerator, or the inside of the oven, just
give us 48 hours notice so that we can make sure to have enough time in the schedule.
Products We Use
Some
of our favorite products include Citra-Solve, Bon Ami, Dr. Bronners Sal Suds, Method tile and shower spray, and Seventh Generation
Products. We use swiffer electrostatic dusters, and provide a canister vacuum, with a hepa filter. We also use micro fiber
rags and mop heads that are washed after each use. We strive to minimize waste with reusable, washable supplies, and through
recycling. Please note that a few of our products do have a mild fragrance from essential oils, if this is a problem for
you please let us know at the time of the quote.
Our Policies
Payment
Please
have a check (made payable to Aimee Delcamp), or cash in a marked envelope, ready at the time of services. Please leave payment
in an obvious location, preferably the same location each visit. If payment is not available at time of services your cleaning
will not be done and you will be charged half of your regular cleaning rate.
Scheduling
Customers
on regular cleaning schedules can request morning or afternoon arrival times. Because of the nature of the job and traffic,
it is difficult to give a set arrival time other than an approximation. Customers will be sent an email service reminder
the Friday before their scheduled clean.
If you are on a regular cleaning schedule, two cancelations are
allowed per year (beginning 1/1/2008) without charge. Beyond these two cancelations your regular charge will apply. If you
know ahead of time that you need to cancel your cleaning please let us know as soon as possible! If we are able to fill your
time slot with another cleaning appointment we may be able to avoid charging you a cancelation fee. We strive to be flexible
with scheduling, and are aware that unforeseen circumstances arise that can create a need for cancelations, but frequent and
short notice cancelations are a financial strain on our company and our employees. If you need a more flexible schedule you
can always just call to set up appointments as needed.
If you need to reschedule your cleaning for another
day of the week you will not be charged any extra fees. Please give us as much notice as possible for rescheduling, preferably
by the Friday before the week of your regular cleaning. If we are unable to reschedule due to short notice, or limited availability
on the customers end, this will count as a cancellation.
If we arrive at your home and are unable to clean
for any reason (locked out, etc.), you will be charged half of your regular cleaning rate. Please let us know, before we arrive,
of unusual circumstances, or if guests, or service people will be in the home when we arrive.
We prefer
if our customers are out of the home while we are cleaning, which makes it easier for us to do a good, timely, job. If this
is not possible, please do your best to stay in an area of the house that we are not cleaning at the time.
If
you will be out of the home when we arrive, please provide us with a key. We prefer not to use keys that are left in a hidden
location, or to enter houses that are left unlocked, for safety and liability reasons. Keys in our possession are coded for
your safety, without identifying information.
We do not
Answer your phone or door, run any of
your appliances, throw circuit breakers, or clean up after pet accidents. If it is a very hot day, and you do not have air
conditioning, we may reschedule your cleaning.
If surfaces, or floors, are excessively cluttered, we will
not move the items, we will work around them. We also do not move furniture unless specially requested ahead of time. The
tidier your home is upon our arrival, the better job we can do!
References-
Phone and/or email
references are available by request. If you prefer that we did not include your name, email address and/or phone number on
our reference list that is given to potential clients please let us know. If you are interested in helping us to grow our
business by writing a testimonial to be posted on our website we will take $10 off your next cleaning. Send your testimonial
to naturemaidmail@yahoo.com.
Clients who refer friends or family members that hire us for regularly scheduled
services, will receive a $15 discount on their next cleaning service. Much of our business comes through referrals, so if
you like our work please spread the word!
Customer Feedback
Your feedback about our services is
important to us and vital to the improvement of our business. We will ask you to rate our services periodically. The information
you give us is used to improve the service we provide you and is also taken into account when appraising our employees performance.
At three month intervals, beginning with your initial cleaning, we will send out feedback forms by email. Please take a minute
to respond- we really appreciate it!! Also, feel free to contact us anytime with your comments or concerns.
Tipping
Our
customers often ask whether it is customary to tip. Tipping is not expected, but is appreciated. Approximately 40% of our
customers tip.
Service Quotes
Service Quotes are free, are done in-home, and take approximately
half an hour. Quotes are usually scheduled evenings and weekends. During this time we will do a home walk through, and
note any special requests you may have.
The information gathered during the in-home visit will be used
to generate a checklist that will be used every time we clean your home. The checklist will contain all of our regular services,
plus or minus any special requests you may have. We will only provide services listed on this checklist unless arrangements
are made ahead of time for extra task to be done. If the checklist needs to be revised, rate changes may occur.
Please
contact us with any questions you may have. We look forward to hearing from you, and think you will love coming home to a
truly clean home.
Visit our website for more information, customer testimonials, and cleaning tips and
recipes.
www.naturemaidhousecleaning.com
Contact Information
Aimee Delcamp-
Owner naturemaidmail@yahoo.com
822 N. River St 248-894-5383 (cell)
Ypsilanti, MI 48198
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